We want you to be completely satisfied with your purchase. If you need to return or exchange an item, here is what you need to know:
Return Window: You have 21 days from delivery to initiate a return or exchange.
Item Condition: Returned items must be unworn, unwashed, unaltered, and have all original tags and packaging intact.
Non-Returnable Items: Customized/personalized products and final sale items.
Shipping Costs: Customers are responsible for return shipping costs. However, if your item is damaged, defective, or incorrect (wrong size/design/material), we will cover the return shipping and issue a full refund.
Refund Processing: Once we receive and inspect your item, approved refunds will be credited to your original payment method within 10 business days.
Lost Packages: Full refunds are guaranteed for orders that are not delivered.
How to Initiate a Return or Exchange: Please email our support team at contact@cohaho.com with your order details. We will provide you with a return label and instructions on how to send your items back to our facility:
1209 Mountain Road Pl NE # 4949, Albuquerque, NM 87110, USA
